Skilled, committed, motivated
Our people define our organisation and are our most valuable asset. When we act in your name, talking to your customers, we appreciate just how important the success of that relationship is both for you and for us.
In an industry where staff turnover is traditionally high we strive to retain our people by offering them the best working conditions and the highest quality staff training. Churn is significantly low at AXA Assistance.
Their personal skills
We set a minimum standard for all of our agents and operators. We ensure that right from the start they are proficient in:
- communication skills
- telephone manner
- interpersonal skills
and are able to:
- work autonomously, as well as part of a team
- work in an empathetic manner
- maintain strict confidentiality
Their professional skills
As well as expecting all of our staff to be proficient communicators we also have a wide range of specially qualified and experienced agents, among them:
- nurses
- pharmacists
- midwives
- specialist customer service advisors
- repatriation nurses
- claims handlers
