Service delivery

Let's work together

One measure of AXA Assistance’s success is the quality and length of our business partnerships. We have worked with many key partners for more than 5 years.

A team of account management specialists, each with a background in our operational areas supports our service delivery. This ensures a close working relationship between operational teams, supporting areas and clients, with the focus being needs of the client and its customers.

We place great importance in proactively managing all our client relationships. Nominated contact points within AXA Assistance for key areas and regular process meetings to ensure that we offer our clients the highest levels of service at all times.

AXA Assistance recognises the need for senior-level involvement with key clients. We regard our relationship with our clients as strategically important both for them and ourselves. Our approach includes:

dedicated relationship management
proactive development of services and the achievement of sales, or other targets
working closely with clients to add value
working closely with our internal operations and fulfilment departments
building long-term partnerships
providing timely management reporting and analysis
managing regular meetings
implementing initiatives to ensure best practice

Of course building successful relationships is a two-way process, and we expect the following of our partners:

an open transparent relationship
regular face to face meeting with key personnel to review service delivery and ensure that services develop appropriately
timely communication
willingness to work in partnership
comprehensive initiative/reporting briefs